Incident & Operations Engineer I hos Sinch i Kalmar
Arbetar med incidenthantering, felsökning i mjukvaru- och nätverkslager samt övervakning av interna system. Kräver kandidatexamen i datavetenskap, informationssystem eller motsvarande erfarenhet, samt förmåga att arbeta i en 24/7-skiftgång.
Titel, arbetsplatsens namn och sammanfattning skrivna av AI utifrån annonsen.
Bra att veta
Lön
Inom yrkesgruppen Supporttekniker, IT har de som jobbar i privat sektor i Småland med öarna i snitt 36 800 kr i månaden, varav 36 400 kr i grundlön. I hela landet, i privat sektor, tjänar hälften mellan 32 200 kr och 46 600 kr, och de som är 18–24 år har i snitt 29 200 kr. Det är statistik för yrket, inte vad den här arbetsgivaren betalar.
Källa: SCB, lönestrukturstatistik 2025
Anställningen
Anställningen har inget slutdatum. Den kan börja med en provanställning på högst sex månader. Vill arbetsgivaren avsluta den under provtiden ska du få besked minst två veckor i förväg; annars blir den en vanlig tillsvidareanställning när provtiden är slut. Därefter krävs sakliga skäl för att säga upp dig, och uppsägningstiden är minst en månad, längre ju längre du har varit anställd.
Ett kollektivavtal kan ge andra regler än lagen.
Texten är skriven med AI och kan innehålla fel. Kontrollera med arbetsgivaren.
Källa: Lagen om anställningsskydd (LAS)
Arbetsgivaren
Sinch har annonserat 60 jobb det senaste året: 59 tillsvidareanställningar och 1 tidsbegränsad anställning. Inom yrkesgruppen Supporttekniker, IT har de annonserat 17 gånger de senaste två åren, den här annonsen inräknad.
Källa: vår sammanställning av Arbetsförmedlingens annonser
Incident & Operations Engineer I
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!
Description
We are looking for an Incident & Operations Engineer I to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management, ensuring smooth operations with internal systems, and providing critical support in resolving technical issues. Additionally, you will play a key role in supporting our operator and provider partners to maintain high-quality service delivery.
We tackle every challenge together as a team, sharing the workload no matter how complex it gets! With our 24/7 operations, we are dedicated to resolving incidents swiftly and keeping business disruptions to an absolute minimum. To help us maintain this high standard of service, your day-to-day responsibilities will include:
Collaborate with internal teams to ensure smooth resolution of issues.
Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems.
Act as Incident Manager for our core services, ensuring timely resolutions and minimizing system downtime.
Monitor internal alerts and ensure incidents are managed and escalated as needed.
Document and track alerts and incidents for future improvements.
Use insights from resolved incidents to drive ongoing system improvements and optimization. to ensure smooth resolution of issues.
Requirements
Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture!
This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you'll need a curious mindset and a passion for learning. A "can-do" attitude will help you turn obstacles into opportunities and keep you moving forward.
Education
A Bachelor's degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience).
Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners.
Problem-Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts.
Composure: The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents.
Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends.
Location: Able to work onsite at our office in Kalmar, Sweden.
In addition to the above, it is a strong advantage if you have:
Hands-on experience with incident management and platform monitoring.
Understanding of the TCP/IP protocol suite.
Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues.
Knowledge with UNIX and Linux systems.
Background in telecoms and wireless communication.
Understanding of mobile communications standards like GSM and 4G.
Basic SQL skills.
Our corporate language is English, please submit your application in English
Our hiring process
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/.
No matter who you are, we hope you find an exciting path forward - hopefully with us!
Rubriker i versaler visas med gemener. Hela annonsen finns hos Arbetsförmedlingen.
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