Customer Delivery Manager hos IMI i Linköping
Leder och ansvarar för leveranser av tjänster och IT-projekt från planering till genomförande. Kräver erfarenhet som projektledare, tjänsteledare eller produktägare samt goda kommunikationsförmågor på svenska och engelska.
Titel, arbetsplatsens namn och sammanfattning skrivna av AI utifrån annonsen.
Bra att veta
Lön
Inom yrkesgruppen Mjukvaru- och systemutvecklare m.fl. har de som jobbar i privat sektor i Östra Mellansverige i snitt 52 700 kr i månaden, varav 52 300 kr i grundlön. I hela landet, i privat sektor, tjänar hälften mellan 46 500 kr och 63 000 kr, och de som är 18–24 år har i snitt 36 100 kr. Det är statistik för yrket, inte vad den här arbetsgivaren betalar.
Källa: SCB, lönestrukturstatistik 2025
Anställningen
Anställningen har inget slutdatum. Den kan börja med en provanställning på högst sex månader. Vill arbetsgivaren avsluta den under provtiden ska du få besked minst två veckor i förväg; annars blir den en vanlig tillsvidareanställning när provtiden är slut. Därefter krävs sakliga skäl för att säga upp dig, och uppsägningstiden är minst en månad, längre ju längre du har varit anställd.
Annonsen nämner tjänstepension och friskvårdsbidrag.
Ett kollektivavtal kan ge andra regler än lagen.
Texten är skriven med AI och kan innehålla fel. Kontrollera med arbetsgivaren.
Källa: Lagen om anställningsskydd (LAS)
Arbetsgivaren
IMI har annonserat 17 jobb det senaste året: 17 tillsvidareanställningar. Inom yrkesgruppen Mjukvaru- och systemutvecklare m.fl. har de annonserat 29 gånger de senaste två åren, den här annonsen inräknad.
Källa: vår sammanställning av Arbetsförmedlingens annonser
Customer Delivery Manager
Do you want to combine project management, customer ownership, team leadership, and long-term relationship building in a role with significant responsibility and variety?
IMI Supply Chain Solutions helps companies optimize and future-proof their supply chains through flexible software solutions for warehouse management, order management, transportation, inventory planning, and logistics visibility. By combining specialized solutions into an integrated supply chain suite, IMI enables greater efficiency, transparency, and scalability across complex logistics operations.
We work in close partnership with our customers to drive efficiency and innovation. We are now looking for a Customer Delivery Manager who wants to take ownership of customer relationships, service delivery, and long-term customer success.
About the Role
As a Customer Delivery Manager, you will play a key role in leading managed services engagements and IT projects from planning through delivery. You will have overall responsibility for all deliveries to your customers, including projects of varying complexity as well as ongoing service management activities and routines.
As the primary point of contact for your customers, you will play a key role in ensuring successful deliveries, strong partnerships, and long-term business value.
The role involves close collaboration with both customers and internal teams. You will lead customer and stakeholder dialogues, plan and coordinate resources, and ensure that deliveries are completed according to agreed objectives, requirements, and timelines. You will also be responsible for budget follow-up, forecasting, risk management, and change management to ensure successful deliveries and long-term value creation for our customers.
We build long-term partnerships and work closely with our clients, giving you exposure to a wide range of stakeholders, from system users to executive leadership teams. You will be responsible for translating customer needs, agreements, and changes into clear activities and deliverables. You will also contribute to pre-sales activities by supporting the preparation of proposals, documentation, and material for contract discussions and commercial opportunities.
Key Responsibilities:
- Lead and manage projects from planning through delivery and follow-up
- Lead and drive managed service engagements
- Plan and coordinate internal resources based on project and business requirements
- Act as a trusted advisor to customers and external stakeholders
- Ensure deliveries meet agreed objectives, requirements, and expectations
- Monitor project budgets, costs, forecasts, and invoicing
- Identify and manage risks, dependencies, and scope changes
- Maintain project documentation and administration
- Facilitate steering committees, status meetings, and project meetings
- Contribute to pre-sales activities, proposal development, and contract discussions
Your Profile
We believe you are a collaborative and relationship-oriented professional who combines structure and business acumen with a genuine commitment to customers and colleagues. You are self-driven, organised, and accountable, and you enjoy taking ownership of both customer relationships and delivery outcomes.
You thrive in a leadership role, have the ability to bring people together around common goals, and can drive progress even in complex environments. You are a strong communicator, work independently, and build trust with both customers and internal teams.
We Believe You Have:
- Experience as a Project Manager, Service Manager, Product Owner, or in a similar role, working with complex, business-critical systems such as ERP platforms
- The ability to take responsibility, create structure, and drive initiatives forward, even when conditions change
- Experience leading or coordinating cross-functional teams
- Experience working closely with customers and other stakeholders
- Excellent communication skills in both Swedish and English, written and spoken
Preferred Qualifications:
- Post-secondary education in IT, software development, project management, or a related field
- A solid understanding of system integrations and business-critical processes
- Experience working with large international customers
- Experience in pre-sales activities, proposal development, or contract discussions
The position is based in Linköping, and occasional travel may be required as part of the role.
What We Offer:
- Responsibility and decision-making authority
- Significant opportunities to influence customer development and success
- Varied and complex assignments
- Skilled and dedicated colleagues within software development, architecture, project management, and business development
- A flexible work environment
- Opportunities to grow within leadership, business, and technology
We are proud to be Great Place To Work certified and offer a workplace with a strong team spirit, freedom with responsibility, and excellent opportunities for professional growth. In addition, we offer a generous benefits package, including additional vacation days, wellness benefits, and occupational pension contributions.
Application
Does this sound like the right opportunity for you? We look forward to receiving your application. We review applications continuously. If you have any questions about the position, please contact our HR Business Partner, Ebba Olofsson, at ebba.olofsson@im.se.
Avsnitt som inte handlar om jobbet är utelämnade. Hela annonsen finns hos Arbetsförmedlingen.
Liknande jobb
Mjukvaru- och systemutvecklare m.fl. · Linköping med grannarTitlar och arbetsplatsnamn skrivna av AI
IMI
(Industri-Matematik International AB)Titlar och arbetsplatsnamn skrivna av AI