Customer Care Specialist hos GARDENA i Jönköping
Hanterar kundförfrågningar via telefon, e-post och digitala kanaler samt administrerar order, leveranser och reklamationer. Kräver professionella kunskaper i svenska och norska samt goda kunskaper i engelska.
Titel, arbetsplatsens namn och sammanfattning skrivna av AI utifrån annonsen.
Bra att veta
Lön
Inom yrkesgruppen Kundtjänstpersonal har de som jobbar i privat sektor i Småland med öarna i snitt 31 400 kr i månaden, varav 30 700 kr i grundlön. I hela landet, i privat sektor, tjänar hälften mellan 27 100 kr och 37 600 kr, och de som är 18–24 år har i snitt 27 400 kr. Det är statistik för yrket, inte vad den här arbetsgivaren betalar.
Källa: SCB, lönestrukturstatistik 2025
Anställningen
Anställningen har inget slutdatum. Den kan börja med en provanställning på högst sex månader. Vill arbetsgivaren avsluta den under provtiden ska du få besked minst två veckor i förväg; annars blir den en vanlig tillsvidareanställning när provtiden är slut. Därefter krävs sakliga skäl för att säga upp dig, och uppsägningstiden är minst en månad, längre ju längre du har varit anställd.
Ett kollektivavtal kan ge andra regler än lagen.
Texten är skriven med AI och kan innehålla fel. Kontrollera med arbetsgivaren.
Källa: Lagen om anställningsskydd (LAS)
Arbetsgivaren
GARDENA har annonserat 188 jobb det senaste året: 178 tillsvidareanställningar, 9 tidsbegränsade anställningar och 1 vikariat. Inom yrkesgruppen Kundtjänstpersonal har de annonserat 4 gånger de senaste två åren, den här annonsen inräknad.
Källa: vår sammanställning av Arbetsförmedlingens annonser
Customer Care Specialists
Would you like to help create the best customer experience in the Nordic market?
GARDENA, part of Husqvarna Group, is looking for two Customer Care Specialists to join our Nordic Customer Care team. One position is full-time (100%) and the other is part-time (80%).
We are building the Customer Care organization of the future, and we are looking for service-minded colleagues who enjoy solving problems and making a difference for customers every day. You will work in a Nordic and international environment where collaboration, customer focus and development are at the heart of what we do.
What We Offer
At GARDENA, you will become part of Husqvarna Group, an international organization with strong brands and ambitious goals. You will join an engaged Nordic team with a strong sense of collaboration and shared responsibility.
The role offers broad contact across functions and markets, as well as the opportunity to influence and improve how we work. You will develop your knowledge of customer service, products, systems and business processes in an environment where learning and customer value go hand in hand.
About the Role
As a Customer Care Specialist, you play an important role in creating a smooth and professional customer experience across the Nordic market. You will be in daily contact with our customers, the sales organization, logistics and other internal functions, ensuring that questions, orders, deliveries and claims are handled efficiently and with high quality.
You will take ownership of customer cases, communicate clearly and proactively, and contribute to the continued development of Customer Care Nordic.
Key Responsibilities
Handle incoming customer inquiries via phone, email and digital channels.
Provide support related to products, orders, deliveries and claims.
Register, administer and follow up customer orders.
Ensure accurate customer and order data in our systems.
Collaborate closely with colleagues in sales, logistics, planning and other support functions.
You will also contribute to improvements in processes and ways of working, and participate in projects and development initiatives within Customer Care Nordic.
Who You Are
We are looking for someone who enjoys customer contact and is motivated by finding solutions. You are structured, attentive to details and comfortable taking responsibility for your work. You communicate clearly, collaborate well across functions and national borders, and contribute positively to the team.
Qualifications
As the role involves daily contact with customers in several Nordic countries, language skills are essential. You must be professionally proficient in Swedish and Norwegian and preferably also in Danish.
Good English skills are a must and experience from a Nordic organization are beneficial.
We also see that you have:
Previous experience in customer service, order administration or a similar service-oriented role.
Strong administrative and organizational skills.
A solution-oriented mindset and the ability to take ownership of customer cases.
Good digital skills and confidence working in multiple systems.
Ability to work independently while being a collaborative team player.
Location
- Huskvarna or Jonsered
- How We Work
We believe the best ideas happen when we're connected. We spend most of our time together in the office, creating space for collaboration, creativity, and fast decision-making. This is consistent across all our global offices and helps us maintain a strong culture, support learning and development, and ensure everyone has access to the people and resources they need to thrive.
Development
At GARDENA we strive to have a work environment that is inclusive and diverse, where we believe that our differences are our strengths. Our winning culture is important to us, which is why we go by the beliefs: We're Bold, We're Dedicated and We Care
The Application
Apply as soon as possible, as we review applications on an ongoing basis. Please indicate in your application whether you are interested in the full-time position, the part-time position, or both.
We do not accept applications via e-mail due to GDPR regulations.
For more information about the position please contact Hiring Manager Jill Hansen, Team Leader Customer Care, at Jill. Hansen@husqvarnagroup.com
For questions regarding the recruitment process please contact Talent Acquisition partner Katarina Engberg at katarina.engberg@husqvarnagroup.com
Processing of personal data
When you send in your application we will process your personal data. In case we choose to proceed with your application, we will ask you to verify your identity before giving you a job offer.
For more information about how we process your personal data, who we may share it with and what rights you have, please see our privacy notice https://privacyportal.husqvarnagroup.com/en/privacy-notice.
Avsnitt som inte handlar om jobbet är utelämnade. Hela annonsen finns hos Arbetsförmedlingen.
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