Support Agent – Team Lead hos Telavox i Göteborg
Hanterar kundärenden och stöttar teamet i deras dagliga arbete med fokus på fakturering och kundnöjdhet. Kräver flytande norska och engelska samt erfarenhet av kundsupport eller liknande roll.
Titel, arbetsplatsens namn och sammanfattning skrivna av AI utifrån annonsen.
Bra att veta
Lön
Inom yrkesgruppen Gruppledare för kontorspersonal har de som jobbar i privat sektor i Västsverige i snitt 51 500 kr i månaden, varav 50 100 kr i grundlön. I hela landet, i privat sektor, tjänar hälften mellan 39 400 kr och 59 300 kr. Det är statistik för yrket, inte vad den här arbetsgivaren betalar.
Källa: SCB, lönestrukturstatistik 2025
Anställningen
Anställningen har inget slutdatum. Den kan börja med en provanställning på högst sex månader. Vill arbetsgivaren avsluta den under provtiden ska du få besked minst två veckor i förväg; annars blir den en vanlig tillsvidareanställning när provtiden är slut. Därefter krävs sakliga skäl för att säga upp dig, och uppsägningstiden är minst en månad, längre ju längre du har varit anställd.
Ett kollektivavtal kan ge andra regler än lagen.
Texten är skriven med AI och kan innehålla fel. Kontrollera med arbetsgivaren.
Källa: Lagen om anställningsskydd (LAS)
Arbetsgivaren
Telavox har annonserat 39 jobb det senaste året: 39 tillsvidareanställningar. Det är deras första annons inom yrkesgruppen Gruppledare för kontorspersonal på två år.
Källa: vår sammanställning av Arbetsförmedlingens annonser
Support Agent- Team Lead
Join Telavox as a Support Agent – Team Lead
At Telavox, we're looking for a Support Agent – Team Lead to join our Norwegian team in Gothenburg. In this role, you'll combine hands-on customer support with Team Lead responsibilities, helping your team deliver a high level of service while also taking ownership of your own customer cases.
You'll play an important role in ensuring that our customers receive fast, professional, and solution-oriented support. A key focus will be on invoicing, customer satisfaction, and resolving customer issues, while also supporting and guiding your colleagues in their daily work. You will be responsible for all of our Norwegian customers.
Our customers range from small companies to large Enterprise clients, which means you'll encounter a wide variety of questions and challenges. You'll work closely with your colleagues and other internal teams to find the best solutions and continuously improve the customer experience.
If you enjoy solving problems, taking ownership, supporting others, and making a real impact on customer satisfaction, this could be the role for you!
The role is based at our Gothenburg office, where you'll become part of a collaborative and supportive team. We work closely together, share knowledge, and continuously develop our ways of working to deliver an excellent customer experience.
About the job
As a Support Agent – Team Lead, you'll have a dual role. You'll handle your own customer cases while also taking responsibility for supporting the team in their daily work.
You'll be an important point of contact for your colleagues, helping them with more complex cases, sharing knowledge, and ensuring that customer issues are handled efficiently and professionally.
A strong focus of the role will be on invoicing and customer satisfaction, while you'll also handle a variety of other customer and technical support matters.
A typical day in this role involves:
- Handling incoming customer cases and taking ownership from start to finish
- Supporting customers with invoicing-related questions and other support matters
- Working proactively to ensure high customer satisfaction
- Supporting and guiding colleagues in their daily work
- Acting as a point of escalation for more complex customer cases
- Helping the team prioritize and find effective solutions
- Identifying recurring issues and contributing to improvements in our processes
- Collaborating with Customer Success, Finance, Engineering, and other internal teams
- Sharing knowledge and best practices with the team
- Escalating system bugs and following issues through to resolution
- Balancing your own casework with your Team Lead responsibilities
About you
We're looking for someone who enjoys working with customers, solving problems, and supporting colleagues. You're comfortable taking ownership of your own cases while also stepping up to help the team when needed.
You have a strong customer focus and understand the importance of delivering a great customer experience. You're also comfortable working with invoicing-related questions and enjoy finding solutions to complex issues.
Competencies:
- Experience in customer support or a similar customer-facing role
- Experience taking a coordinating, mentoring, or Team Lead role is a plus
- Fluent in Norwegian and English, both written and spoken
- Strong customer focus and a genuine interest in customer satisfaction
- Experience or interest in working with invoicing and finance-related questions
- Strong problem-solving skills and a solution-oriented mindset
Excellent communication skills
- Comfortable taking ownership of your own cases and following them through to resolution
- Able to support, coach, and share knowledge with colleagues
- Comfortable working independently as well as collaboratively
- Interest in systems and technology, with the ability to learn new tools and processes quickly
You thrive in a role where you can make a difference for both customers and colleagues. You enjoy taking responsibility, sharing your knowledge, and helping a team perform at its best while still being hands-on in customer support.
Avsnitt som inte handlar om jobbet är utelämnade. Hela annonsen finns hos Arbetsförmedlingen.
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