Bilingual Customer Support Agent hos Bravura i Lund
Ger kundsupport främst via e-post och hjälper kunder med frågor kring produkter, ordrar och leveranser. Kräver professionella kunskaper i engelska samt i minst ett ytterligare språk.
Titel, arbetsplatsens namn och sammanfattning skrivna av AI utifrån annonsen.
Bra att veta
Lön
Inom yrkesgruppen Kundtjänstpersonal har de som jobbar i privat sektor i Sydsverige i snitt 34 200 kr i månaden, varav 32 700 kr i grundlön. I hela landet, i privat sektor, tjänar hälften mellan 27 100 kr och 37 600 kr, och de som är 18–24 år har i snitt 27 400 kr. Det är statistik för yrket, inte vad den här arbetsgivaren betalar.
Källa: SCB, lönestrukturstatistik 2025
Anställningen
Anställningen slutar vid ett bestämt datum eller när ett visst arbete är klart, utan att någon behöver säga upp den. Har du varit anställd mer än tolv månader de senaste tre åren ska arbetsgivaren tala om minst en månad i förväg att den inte förlängs. Har du en särskild visstidsanställning hos samma arbetsgivare i mer än tolv månader under fem år blir den en tillsvidareanställning. Annonsen anger att anställningen varar 6 månader eller längre.
Det här är ett uppdrag hos en kund till Bravura Sverige AB. Du anställs av Bravura Sverige AB, som betalar din lön, och arbetar på kundens arbetsplats. Vad som gäller mellan uppdragen beror på din anställningsform och på avtalet; fråga gärna om det, och om det finns kollektivavtal.
Ett kollektivavtal kan ge andra regler än lagen.
Texten är skriven med AI och kan innehålla fel. Kontrollera med arbetsgivaren.
Källa: Lagen om anställningsskydd (LAS)
Arbetsgivaren
Bravura Sverige har annonserat 1 175 jobb det senaste året: 672 tillsvidareanställningar, 311 tidsbegränsade anställningar och 151 behovsanställningar. Inom yrkesgruppen Kundtjänstpersonal har de annonserat 376 gånger de senaste två åren, den här annonsen inräknad.
Källa: vår sammanställning av Arbetsförmedlingens annonser
Bilingual Customer Support Agent
We are looking for a Customer Support Agent to join an international and creative company. If you're passionate about communication, enjoy helping customers, and can confidently support customers in English and at least one additional language, we'd love to hear from you. We are particularly interested in candidates with proficiency in languages including, but not limited to, German, French, and Italian. If you're curious, adaptable, and motivated by creating great customer experiences, this could be the right opportunity for you.
The Position
This is a consulting assignment with good opportunities for permanent employment. You will initially be employed by Bravura and work as a consultant for our client. The ambition is for the role to transition into a direct employment at the company.
The Company
The company is international, entrepreneur-driven and operates in a creative industry, serving customers across global markets.
The work environment is fast-moving and creative, with a strong emphasis on teamwork, curiosity, and continuous improvement.
More information about the company will be shared later in the recruitment process.
Job Responsibilities
In this role, you will be part of an international customer support team, helping customers from different markets through clear and professional communication. Most customer interactions take place via email, where you will guide customers through a variety of questions related to products, orders, and deliveries. The role combines customer service with problem-solving, as you'll investigate issues, coordinate with internal teams, and ensure that each customer receives the support they need. Working in a creative and fast-paced environment, you'll play an important role in delivering a positive customer experience while contributing to the continuous development of support processes.
Providing professional customer support primarily via email
- Assisting customers with product-, order-, and delivery-related inquiries
- Investigating customer cases and identifying suitable solutions
- Collaborating with internal teams to ensure efficient case resolution
- Contributing to a positive customer experience and continuous process improvements
- Education, Experience and Personal Characteristics
- Professional proficiency in English, written and spoken
- Professional proficiency in at least one additional language, such as German, French, Italian, Spanish
- Previous experience in customer service, support, or another customer-facing role is a merit
To succeed in this role, you are a strong communicator with a genuine customer focus. You enjoy helping customers, understanding their needs, and finding solutions that create a positive experience.
You are adaptable and comfortable working in a dynamic environment where priorities can change quickly. With a solution-oriented mindset, you approach challenges with curiosity and a willingness to learn.
You'll thrive in this role if you have a genuine interest in creative products, design, and visual expression.
Other Information
- Start: As soon as possible or by agreement Location: Lund Extent: Full-time Salary: According to agreement
Please submit your CV in Swedish or English.
We use a competency-based recruitment methodology in all our processes to ensure an unbiased and fair selection process. We also work with continuous selection, which means that the job advertisement may be closed before the final application date once we have received a sufficient number of applications.
If your profile matches the role, we will contact you for an initial phone interview. Regardless of the outcome of the process, you will receive feedback on your application.
Do you have any questions? Feel free to get in touch!
- info@bravura.se
- 010-171 47 10
We recommend submitting your application as soon as possible, as we review applications on an ongoing basis.
We look forward to receiving your application!
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