Senior Product Compliance Coordinator hos Immense Group i Malta

Regulatory Compliance & Operational Governance

Lead the certification lifecycle, ensuring game certifications, re-certifications, and market-specific regulatory documentation remain accurate and up to date.

Ensure games, promotions, configurations, and operational activities comply with jurisdictional and regulatory requirements before release.

Coordinate regulatory documentation with Compliance, DEVS, Projects, testing laboratories, and game providers.

Maintain certification repositories, compliance trackers, regulatory evidence, and audit documentation.

Monitor regulatory changes and coordinate operational implementation across Product Operations.

Support internal and external audits by preparing documentation, coordinating evidence, and following up on audit actions.

Create, maintain, and continuously improve compliance procedures, SOPs, checklists, and regulatory documentation.

Ensure compliance documentation remains accurate, current, and aligned with regulatory requirements and operational workflows.

Support the development of compliance-related Knowledge Base articles and onboarding material.

Promote standardisation of compliance processes across Product Operations.

Prepare compliance reports, certification trackers, regulatory dashboards, and market-specific reporting.

Identify compliance risks, operational gaps, and opportunities to strengthen operational controls.

Support implementation of automation initiatives and AI-assisted tools that improve compliance processes, documentation, and reporting.

Work closely with Product Operations, Legal & Compliance, DEVS, CRM, Customer Operations, Projects, and external providers to maintain regulatory alignment.

Participate in operational, regulatory, and cross-functional projects as required.

Support new market launches and regulatory initiatives.

Maintain sufficient operational knowledge to provide support across Product Operations where required and contribute to business continuity.

Perform any other task or responsibility related or connected to the role.

Additional Responsibilities

• Reporting, Improvement & Coordination
• Audit Readiness & Compliance Documentation

Who and what we are after?

Minimum of 3 years' experience within the iGaming industry in Compliance, Product Operations, Certification Management, QA, or a similar operational role.

Demonstrated experience managing regulatory documentation, certifications, audits, or compliance-related processes.

Good understanding of casino games, game certifications, regulated markets, and operational compliance requirements.

Strong analytical and problem-solving skills, with the ability to identify compliance risks and recommend practical solutions.

Excellent attention to detail and organisational skills.

Experience developing or maintaining compliance documentation, SOPs, checklists, and regulatory procedures.

Experience supporting or leading process improvement and operational governance initiatives.

Comfortable working with compliance reports, certification trackers, regulatory dashboards, and operational metrics.

An interest in automation and AI-assisted operational processes.

Excellent written and verbal communication skills in English.

Strong stakeholder management skills and the ability to work effectively across multiple teams.

Ability to manage multiple priorities in a fast-paced and regulated environment.

Strong sense of ownership, accountability, and operational discipline.

Ability to work collaboratively as part of a team while also working independently and taking ownership of allocated responsibilities.